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Salesforce.com Certification Questions latest 2018 || salesforce.com


Salesforce.com Certification Questions 1

Question 1

List the components available in the 'narrow' section of the Home Page.

Answer

Partner portal welcome

Portal sidebar search

Portal solution search

Portal product search

Tags

Create new...

Recent items

Messages & Alerts

Custom links

Google Talk

Report links

Question 2

List the components available in the 'wide' section of the Home Page, assuming you have Enterprise Edition?

Answer

Items to approve

Calendar

Partner Portal Lead Inbox

Dashboard snapshot

Question 3

If Chatter is enabled, Sidebar search is enabled.

Answer

False.  If Chatter is enabled, Global Search is enabled.

Question 4

Sidebar search searches on exact phrase

Answer

True

Question 5

Sidebar search accepts wildcards

Answer

True.

* = multiple characters

? = Single character

Question 6

Sidebar search searches documents, products and solutions, Chatter fees, files, groups and people

Answer

False

Question 7

What additional areas are searched in Global search as opposed to Sidebar search?

Answer

Documents, products and solutions, Chatter feeds, files, groups and people

Question 8

In Sidebar search, search Questions are treated as separate words.

Answer

False.  Sidebar search treats Questions as an exact phrase.

Global search treats Questions as separate words.

Question 9

Wildcards are accepted in both Sidebar and Global searches.

Answer

True.

* = Multiple characters

? = single character



Question 10

In Global search, search Questions are separated by letter, number and punctuation boundaries.

Answer

True. Searching for 'Acct!4' searches for 'Acct' and '!' and '4'.

Question 11

Global search allows use of AND, OR, NOT( ), and "" to refine results.

Answer

True.

Question 12

When Spellchecker is enabled, which objects is it enabled on?

Answer

Activities: Notes in Events and Tasks

Notes

Emails

Cases

Solutions

Question 13

List the places where currency is specified.

Answer

Company profile

User record

Opportunity record

Question 14

What information is in the Company Profile?

Answer

Primary Contact and address

Language, Locale and Timezone

Licences

Storage and space used

Fiscal Year

Currencies

Business Hours and Holidays

My domain e.g. 'fronde.my.salesforce.com'

Question 15

What is the effect of enabling Mass Mail Merge?

Answer

Adds 'Mass mail merge' to Tools area for:

Leads

Accounts

Contacts

Question 16

Extended mail merge can be activated under 'Setup'. True or false?

Answer

False. Extended Mail Merge is available by request to SFDC only.

Question 17

Where are generated Mail Merge documents stored if 'Always save extended MM documents in the Documents tab' is NOT checked?

Answer

They are delivered as zipped email attachments to the user who generated them.

Question 18

What objects are impacted by setting the fiscal year?

Answer

Forecasts, Quota, reports.

Question 19

Standard forecasting can be used with Custom Fiscal Years. True or False?

Answer

False. Customizable forecasting MUST be used with Custom Fiscal Years.



Question 20

What is the benefit of enabling Enhanced profile management?

Answer

It enables you to compare settings across profiles.

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