Salesforce.com Certification Questions 1
Question 1
List the components available in the 'narrow' section of the Home Page.
Answer
Partner portal welcome
Portal sidebar search
Portal solution search
Portal product search
Tags
Create new...
Recent items
Messages & Alerts
Custom links
Google Talk
Report links
Question 2
List the components available in the 'wide' section of the Home Page, assuming you have Enterprise Edition?
Answer
Items to approve
Calendar
Partner Portal Lead Inbox
Dashboard snapshot
Question 3
If Chatter is enabled, Sidebar search is enabled.
Answer
False. If Chatter is enabled, Global Search is enabled.
Question 4
Sidebar search searches on exact phrase
Answer
True
Question 5
Sidebar search accepts wildcards
Answer
True.
* = multiple characters
? = Single character
Question 6
Sidebar search searches documents, products and solutions, Chatter fees, files, groups and people
Answer
False
Question 7
What additional areas are searched in Global search as opposed to Sidebar search?
Answer
Documents, products and solutions, Chatter feeds, files, groups and people
Question 8
In Sidebar search, search Questions are treated as separate words.
Answer
False. Sidebar search treats Questions as an exact phrase.
Global search treats Questions as separate words.
Question 9
Wildcards are accepted in both Sidebar and Global searches.
Answer
True.
* = Multiple characters
? = single character
Question 10
In Global search, search Questions are separated by letter, number and punctuation boundaries.
Answer
True. Searching for 'Acct!4' searches for 'Acct' and '!' and '4'.
Question 11
Global search allows use of AND, OR, NOT( ), and "" to refine results.
Answer
True.
Question 12
When Spellchecker is enabled, which objects is it enabled on?
Answer
Activities: Notes in Events and Tasks
Notes
Emails
Cases
Solutions
Question 13
List the places where currency is specified.
Answer
Company profile
User record
Opportunity record
Question 14
What information is in the Company Profile?
Answer
Primary Contact and address
Language, Locale and Timezone
Licences
Storage and space used
Fiscal Year
Currencies
Business Hours and Holidays
My domain e.g. 'fronde.my.salesforce.com'
Question 15
What is the effect of enabling Mass Mail Merge?
Answer
Adds 'Mass mail merge' to Tools area for:
Leads
Accounts
Contacts
Question 16
Extended mail merge can be activated under 'Setup'. True or false?
Answer
False. Extended Mail Merge is available by request to SFDC only.
Question 17
Where are generated Mail Merge documents stored if 'Always save extended MM documents in the Documents tab' is NOT checked?
Answer
They are delivered as zipped email attachments to the user who generated them.
Question 18
What objects are impacted by setting the fiscal year?
Answer
Forecasts, Quota, reports.
Question 19
Standard forecasting can be used with Custom Fiscal Years. True or False?
Answer
False. Customizable forecasting MUST be used with Custom Fiscal Years.
Question 20
What is the benefit of enabling Enhanced profile management?
Answer
It enables you to compare settings across profiles.
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