1. In the context of Salesforce, define Apps and mention their use.
In Salesforce, Apps are group of tabs that work as a unit to provide a particular functionality. Users can switch between apps using the Force.com app drop-down menu.
2. What architecture is Salesforce based on?
Salesforce is based on the MVC (Model, View, Controller) architecture.
3. How do you customize Apps in Salesforce?
You can follow the Setup → Build → Create → App → New to create customized applications.
4. Define custom objects in Salesforce.
Essentially, custom objects are database tables that allow you to store specific data within salesforce.com. Custom objects are mainly used to build new functionalities or extend existing ones. The path for creating a custom objects in Salesforce is Setup → Build → Create → Object → New Object.
5. Name the various kinds of relationships in SFDC.
•Lookup Relationship
•Master-Detail Relationship
•Junction
•Hierarchy
6. Which are the different type of reports you can generate in Salesforce?
•Tabular report
•Summary report
•Matrix report
7. State the different types of accounts in Salesforce and state the biggest difference between them.
There are two types of accounts in Salesforce – Personal accounts and Business accounts. In a personal account, the primary consideration will be the individual’s name while for a business account, the primary consideration will be the name of the organization.
8. In the context of Salesforce, define Field Level Security.
Field Level Security refers to the ability of providing access based on profile of the user. For instance, a user can set the Field Security Level to View or Edit at the time of creating a field.
9. What is the difference between Role and Profile?
Role is a component of record-level access, which is not mandatory for users. Profile, on the other hand, is a component of field-level access, which is mandatory for all users.
10. What is a workflow? Which are the different types of workflows?
Workflow is the business logic engine that allows users to dynamically send email alerts, assign tasks, and send updates based on pre-defined rules. The two types of workflows in Salesforce are:
•Immediate Actions
•Time-Dependent Workflows
11. List the main workflow actions in Salesforce.
•New field update
•New email alert
•New task
•New outbound Message
12. List some custom field types in Salesforce.
Text, Date, Email, Time, Pick List, Currency, Percentage, URL, Geolocation are some of the important field types in Salesforce.
13. What is a Tab? List the different types of Tabs.
Tab is a user interface component that displays data around custom objects. In Salesforce, there are three types of Tabs:
•Custom Tabs
•Visual force Tabs
•Web Tabs
14. What is a Wrapper Class?
A Wrapper class is a class whose instances are a collection of other objects.
15. What is the main difference between SOQL and SOSL?
SOQL stands for Salesforce Object Query Language while SOSL stands for Salesforce Object Search Language. While SOQL can search only one object a time, SOSL can search multiple objects at the same time.
16. What are Static Resources used for?
Static Resources are used for uploading files are images, jar files, CSS files, zip files etc onto the visual force page.
17. What are the different ways of calling the Apex class in Salesforce?
The Apex class can be called using:
•The Visual force page
•The Web service
•Triggers
•Email services
18. What is an Audit Trail?
Audit Trail houses the information and tracks recent setup changes as initiated by the administrator.
19. When does the Audit Trail expire?
The Audit Trail can store data for six months, post which it expires.
20. How many reports can you add in a single dashboard?
You can add up to 20 concurrent reports in a single Salesforce dashboard.
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