salesforce written test questions and answers 2108 latest || sfdc updates

written test Salesforce Q&A

1. How can you create Many to Many relationship in salesforce.com?


 A. Create a direct Many to Many relationship
 B. Use a junction Object
 C. Use a piece of code to relate both objects
 D. Not Possible to create Many to Many relationship in salesforce.com


2. Can Dashboard Components be retrieved from Recycle Bin on deletion?


A. Yes
B. No


3.How many external Id’s are allowed on an object?


A. 1
B. 2
C. 3
D. 4


4. What can not be done with the profiles ?


A. Control the tab access
B. Set the CRUD permissions
C. Give access to records by modifying the record types
D. Control password settings


5.Which functionality is NOT available on the Custom Object?

 A. Validation Rules
 B. Assignment Rules
 C. Workflows
 D. Record Types


6.Which of the following can be done by the Pagelayout Editor?


A. Make a Field Mandatory
B. Make a Field Read-Only
C. Both A & B
D. None of Above


7. Which of the following is not allowed?


A. Master (Custom object) and Detail (Standard object)
B. Master (Custom object) and Detail (Custom object)
C. Look Up between (Standard object) and (Standard object)
D. Look Up between (Standard object) and (Custom object)


8. How many different Master – Detail relationships can exist on the detail object side?


A. 1
B. 2
C. 3
D. 4


9. What happens when a parent record is deleted in the Parent Child model having a Lookup Relationship between Parent - Child Objects?


A. Child records are also deleted
B. Shows an error
C. Cant delete the record
D. Child records are not deleted


10. How the formula will look like if you want to calculate the date/time difference b/w created date?


A. Today() – datevalue(created date)
B. Created date – Now()
C. Now() – created date
D. DateValue(created date) – today()

Answers :

1. b   |  2. b  |  3. c  |  4. c  |  5. b  |  6. c   |  7. a  |  8. b  |  9. d  |  10. c

1. Folders are used in Salesforce.com to store?

A. Reports, Dashboards, Documents and Email templates
B. Reports, Dashboards and Documents
C. Dashboards, Documents and Email templates
D. Reports and Dashboards

2.Which feature is used to Report on Historical Data?

A. Reports 

B. Dashboards 

C. Analytical Snapshot 

D. Mobile Lite 

E. Entitlements 

3.When you delete an analytic snapshot, the source report and target object are also deleted?

A. True 

B. False 

4.Which functionality cannot be achieved by final rejection action in an Approval Process?

A. Change the status of a field to “Rejected”

B. Send an email notification 

C. Unlock the record 

D. Delete the Record 

5.What happens when 2 records have same external Id during an Upsert operation?

A. Both Records are updated

B. First Record gets updated; Error is thrown for Second Record 

C. First Record gets updated; Second record gets created 

D. Error is reported 

6.Which of the following can not be done via Workflow?

A. Create a Task
B. Create an Event
C. Create an Email Alert
D. Create an Outbound Message



7.Which of the following is not a correct statement?

A. Tags can be enabled by enabling Tags permission for the Organization
B. Tags can be enabled by enabling Tags permission for the Profiles
C. Tags can be added on the Records
D. Tags can be accessed from the Sidebar component



8.Encrypted fields are editable regardless of whether the user has the “View Encrypted Data” permission.

A. True
B. False



9. Which of the following can not be translated via Translation Workbench?

A. Custom Report Type
B. Standard Field Help
C. Validation Error Message
D. Report Name



10.Roll Up Summary fields work in which kind of relationship?

A. Many to Many Relationship
B. One to One Relationship
C. Master - Detail Relationship
D. Lookup Relationship


Answers :


1. a  |  2. c  |  3. b  |  4. d  |  5. d  |  6. b  |  7. b  | 8. a  |  9. d  | 10. c

1. Which of the following is not the Return Type for Formula Fields?

A. Currency
B. Radio Button
C. Text
D. Percent


2.Which of the following can not be a Dependent Picklist?

A. Checkbox
B. Multi-select Picklist
C. Custom Picklist
D. None of the Above


3.Can Data Loader be run through the Command Line?

A. Yes
B. No




4.How many Dynamic Dashboards are allowed for an Organization?

A. 3
B.5
C. 7
D. 10

5. Which of the following is related to View layer in MVC Model?

A. Workflow Rules 

B. Validation Rules 

C. Visual force Pages 

D. Custom Objects 

E. Apex Class 

6.What happens to the Secondary Relationship when the Primary Relationship is deleted in the Junction Object?

A. Secondary Relationship becomes Primary Automatically 

B. Secondary Relationship is made Primary manually 

C. Nothing Happens 

D. You can’t delete the primary relationship 

7. A corresponding list view is also automatically created, When a queue is created in Salesforce.com.

A. True 

B. False 

8. Do the Access granted to reports by the Folders roll up via the role Hierarchy?

A. Yes 

B. No 

9.For a Contact object, All users should be able to see all the fields except User Y who should net be able to see Mobile No. Field. This functionality will be achieved by?

A. Organization Wide Default

B. Profile 

C. Field Level Security 

D. Page Layout 

E. Roles 

10. Which of the following represents controller in Model - View - Controller Model?

A. Tabs

B. Page Layouts

C. Custom Fields

D. Visual Force Pages 

E. Apex Classes 

Answers :

1. b  |  2. a  |  3. a  |  4. a  |  5. c  |  6. a  | 7. a |  8. b  |  9. c  |  10 . e

1._________ allow users to create custom documents using the information from your records

 A. Email templates
 B. Letterheads
 C. Mail merge templates
 D. None of the Above


2.When you change case ownership, any associated open activities that are owned by the current case owner are transferred to the new owner

 A. TRUE
 B. FALSE


3. Modifications to the related lists on the case are also tracked in the case history

 A. TRUE
 B. FALSE


4.You might not have the same search results as another user performing the same search

 A. TRUE
 B. FALSE



5.In Case object, If you update the Contact Name field, the Account Name field will automatically default to the account associated with the contact when you save the case

 A. TRUE
 B. FALSE


6.Divisions do not restrict users access to data and are not meant for security purposes

 A. TRUE
 B. FALSE

7.After renaming tabs, objects, or fields, which of the following additional items may need manual Check:

 A. List view names 

 B. Standard report names and descriptions 

 C. Titles and descriptions of any email templates 

 D. All of the Above 

8.Which of the following Object cannot be Renamed;

 A. Account 

 B. Contact 

 C. Opportunity 

 D. Forecast

9.Which feature can be used to make sure all outgoing Emails are tracked for compliance?

 A. Use Compliance BCC Email 

 B. Write a trigger to store the emails 

 C. Let users manually enter a specified Email Id in the To Field 

 D. None of the Above

 E. All of the Above 

10. The search term :- " acme AND california AND NOT meeting " is same as:

 A. acme AND (california AND NOT meeting) 

 B. (acme AND california AND NOT meeting) 

 C. (acme AND California) AND NOT meeting 

 D. None of the Above

 E. All of the Above

Answers :

1. c  |  2. a  |  3. b  |  4. a  |  5 .b  |  6. a  |  7. d  |  8 . d  |  9. a  |  10 .a

1.If you change the account for an opportunity that has partners, all partners are deleted from the Partners related list

 A. TRUE
 B. FALSE


2. Sandboxes ALSO send email notifications when storage limits are reached

 A. TRUE
 B. FALSE


3.What does a Case with Red Arrow mean?

 A. The case is closed
 B. The Case is being tracked
 C. The Case is escalated
 D. The Case is Important
 E. The case has got a very high feedback



4.You can create multiple Customer Portals that display different tabs for users with the same profile, as long as the profile has access to each object displayed on a tab

 A. TRUE
 B. FALSE


5.  Customizable forecasting can only be enabled if you enable territory management?

 A. TRUE
 B. FALSE

6.The organization IDs of your sandboxes remain same each time your sandbox is refreshed

 A. TRUE

 B. FALSE

7. One can create Configuration Sandbox from a Full Copy Sandbox

 A. TRUE

 B. FALSE

8. If a user accesses a login URL that does not contain a unique identifier of a specific Customer Portal, then they are automatically directed to the login URL of the first Customer Portal you created

 A. TRUE 

 B. FALSE 

9.__________ let you segment your organization's data into logical sections, making searches, reports, and list views more meaningful to users.

 A. Territory Management 

 B. Custom Settings 

 C. Divisions 

 D. None of the Above

10.An opportunity can have only one primary partner

 A. TRUE

 B. FALSE

Answers  :

1. a  |  2. b  |  3. c  | 4. a  |  5. b  | 6. b  |  7. b  |  8.  a  |  9. c   |  10.  a

1.  Which of the following are included in territory management?

 A. Lead
 B. Opportunity
 C. Activity
 D. All of the Above


2.Irreversible data loss can result from clicking Enable Territory Management from Scratch.

 A. TRUE
 B. FALSE

3.Which of the following is TRUE about connection finder

 A. Connection Finder allows you to SMS Partners to find out if they are Salesforce customers 

 B. Connection Finder allows you to email surveys to find out if your partners are Salesforce customers 

 C. Connection Finder allows you to check whether the salesforce.com is LIVE or not 

 D. Connection Finder allows you to set up a Connection with your customers 

4.__________ allows companies that sell through indirect sales channels to maximize the return on their channel investments and increase channel revenues

 A. Partner Relationship Management 

 B. Customer Relationship Management 

 C. Service Management 

 D. None of the Above 

5.Data is to be plotted against time. Which Dashboard component is best suited for this purpose

 A. Bar chart 

 B. Line chart 

 C. Visual Force Page 

 D. Funnel Chart 

6.An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. Which situation may this be a symptom of?

 A. Role hierarchy that has too few roles. 

 B. Sharing model that is too public. 

 C. Sharing model that is too private. 

 D. Object permissions on profiles that are too restrictive.

7. In Salesforce Territory Management, which statement describes how a territory hierarchy is different from a role hierarchy?

 A. Territory hierarchy grants login access to all users in a territory. 

 B. Territory hierarchy supports assigning users to multiple territories. 

 C. Territory hierarchy automatically assigns users to sales teams in the territory. 

 D. Territory hierarchy gives users in a territory full edit access to all accounts in that territory.

8. An administrator wrote a field update action for a workflow rule on a field that is hidden via Field- Level Security. When the workflow rule triggers, what happens to the data in the hidden field?

 A. The field will fail to update and remain in its original state. 

 B. The field is updated, even though it is hidden. 

 C. The field will only update if the rule was triggered by a time-based trigger. 

 D. The field will only update if the user has “Modify All Data” enabled in the profile. 

9. A developer wants to create a mashup to display a contact’s location using Google Maps. Which of the following is not a necessary step in developing this mashup?

 A. Deciding on the parameters needed for submission 

 B. Creating an S-control to pass the URL to Google Maps 

 C. Creating a URL with merge fields to pass to Google Maps 

 D. Coding the HTML/JavaScript in an S-control to retrieve the results

10. A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug’s severity and type as well as its status and description. Bugs should be related to cases, but the bug’s owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

 A. Create a section on the case page layout 

 B. Create a field on cases 

 C. Create a custom object for bugs and relate it to cases 

 D. Create a relationship between the standard bug object and the standard case object. 

11. A company currently uses the standard Salesforce CRM product and pricebook objects. Is it possible for this company to publish product and pricebook information to its corporate Web site so customers in different regions see the correct product catalog with prices in the local currency?

 A. Yes, with the customer portal. 

 B. No, it is not possible to present multicurrency data. 

 C. Yes, by building a custom integration following the X-to-Web design pattern. 

 D. No, it is not possible to present data stored in standard objects other than cases and solutions to a Web site.

Answers :

1. b  |  2.  a  |  3. b  | 4. a  |  5. b  |  6. c  |  7. b  |  8. b  |  9. d  |  10. c  |  11. c

1. Owner of the Custom settings can be changed?

 A. True
 B. False


2. Do each custom setting counts against the total number of custom objects available for your organization

 A. Yes
 B. No


3.A default person account record type named “Person Account” is automatically created when person accounts are enabled for your organization?

 A. True
 B. False


4. Unit test methods take no arguments, commit no data to the database, send no emails, and are flagged with the test method keyword in the method definition.

 A. True
 B. False


5.The custom objects contained in a managed package of a native application in any state count against the limits supported for your Salesforce Edition.

 A. True
 B. False



6. Which of the following is not a type of the Custom Setting?

 A. Grid Custom Setting
 B. List Custom Setting
 C. Hierarchy Custom Setting
 D. None of the Above


7. How many Criteria based sharing rules per object can be created? Spring'11 Release

 A. 10
 B. 50
 C. 100
 D. 200
 E. No Limit


8.Archived products, price books, price book entries, and assets do not count against storage?

 A. True
 B. False


9. Data storage and file storage are calculated asynchronously? True or False

 A. True
 B. False


10. A criteria-based sharing rule that specifies “Employee” in a text field won't share records with “employee” in the field.

 A. True
 B. False


Answers :


1. b  |  2. A  |  3. a  |  4. a  |  5. b  |  6. a  |  7. b  |  8. A  |  9.  a  |  10. a

1. Which of the following are tracked in the debug Logs?

 A. Workflow rules
 B. Assignment rules
 C. Approval processes
 D. Validation rules
 E. All of the above


2. Which of the following Object is included in the Territory management?

 A. Lead
 B. Opportunity
 C. Activity
 D. All of the above


3.Combination chart can not be made for which type of Reports?

 A. Tabular Reprts
 B. Summary Reports
 C. Matrix Reports
 D. None of the Above


4. With combination charts, you can:

 A. Add a line to an existing line, vertical column, grouped vertical column, or stacked vertical column chart
 B. Add a cumulative line to an existing line cumulative chart
 C. Add up to three columns to a vertical column chart
 D. Add up to three bars to a horizontal bar chart
 E. All of the Above


5. _________ data is exposed in the application cache, which enables efficient access without the cost of repeated queries to the database.

 A. Object
 B. Custom Setting
 C. Apex
 D. Junction Object
 E. Change Set


6. if your test calls another class or causes a trigger to execute, that Apex is included in the total amount used for calculating the percentage of code covered.


 A. True
 B. False


7. Territory management only affects accounts and the standard objects that have a master-detail relationship to accounts.

 A. True
 B. False


8. Territory fields can NOT be created on which of the following objects?

 A. Account
 B. Lead
 C. Opportunity
 D. User


9.  Which of the following can be used for a Forecast Date?

 A. Opportunity Close Date
 B. Product Date
 C. Schedule Date
 D. All of the Above


10. Use the _______ picklist to categorize your products.

 A. PriceBook
 B. Product Family
 C. Category
 D. Opportunity

Answers :

1.  e  |  2. b  |  3. a  |  4. e  |  5. b  |  6. a  |  7. a   |  8. b  |  9. d   |  10. b

1. Criteria - Based sharing rules can not be created for which Object? Spring'11 Release

 A. Accounts
 B. Opportunities
 C. Cases
 D. Solutions
 E. Contacts
 F. Custom objects


2.  Which of the following can not be done by Salesforce SoftPhone?

 A. Transfer callsInitiate
 B. Conference calls
 C. Record Calls
 D. Attach records to calls
 E. Generate automatic call logs


3.Which of the following is part of file storage?

 A. Article Types
 B. Email messages
 C. Google Docs
 D. Tasks
 E. All of the above
 F. None of the Above


4.  The only feature license that provides additional storage is

 A. Salesforce CRM Content User
 B. Mobile Lite
 C. Apex Mobile
 D. Offline



5. Unit tests are class methods that verify whether a particular piece of code is working properly.

 A. True
 B. False


6.  System log records database operations, system processes, and errors that occur when executing a transaction or while running unit test.

 A. True
 B. False

7.Notes and attachments marked as private via the Private checkbox are accessible only to the person who attached them and to the person above them in the role Hierarchy.

 A. True 

 B. False 

8.Salesforce recommends that you have ____ of your code covered by unit tests, where possible.

 A. 75% 

 B. 85% 

 C. 95% 

 D. 100% 

9. Create _________ for opportunities to differentiate your regular sales deals from your professional services engagements and offer different picklist values for each.

 A. Page Layout 

 B. Record type 

 C. Workflow Rule 

 D. Validation Rule 

10. Which functionality needs to be used if one wants to restrict the Solution Stage picklist values?

 A. Record Type 

 B. Solution Process 

 C. None of the above 

 D. Validation Rule 

Answers :

1. d  |  2. c  |  3. f  |  4. a  |  5. a  |  6. b  |  7. b  |  8. d   |  9.  b  |  10. b 

1. Person accounts count against only account storage and not contact storage.

 A. True
 B. False


2. To delete a note or attachment, you must be the owner of the note or attachment or an administrator with the “Modify all Data” permission.

 A. True
 B. False


3. ___________ represent the best estimate of how much revenue you can generate

 A. Opportunity Pipeline
 B. Sales Forecast
 C. Lead Pipeline
 D. Lead Conversion Ratio

4. ______ allow you to offer different business processes, picklist values, and page layouts to different users based on their profiles.

 A. Record types 

 B. Custom Setting 

 C. Junction objects 

 D. Workflow Rules 

 E. Visualflow 

5. Which of the following fields are not available for the RecordTypes?

 A. Opportunity Stage 

 B. Case Status 

 C. Solution Status 

 D. Lead Status 

 E. All of the above 

6. Which layout needs to be changed to change the buttons that display on list views?

 A. Page Layout 

 B. Search Layout 

 C. List view Layout 

 D. Mini page Layout 

 E. Record Type Layout

7. ____ sharing rules determine whom to share records with based on field values in records? - Spring'11 Release

 A. Criteria-based 

 B. Data - based 

 C. Object - based 

 D. Manual 

 E. Apex 

8.  Can using of SoftPhone in multiple browsers simultaneously lead to data being not saved properly?

 A. Yes 

 B. No

9. Sharing rules can never be stricter than your organization-wide default settings?

 A. True 

 B. False

10. Criteria based sharing rules for Text and Text Area fields are case-sensitive.

 A. True 

 B. False

Answers : 

1. b  |  2. a  |  3. b  |  4. a  |  5. e  |  6. b  |  7. a  |  8. a  |  9. a  |  10 .a

1.You can grant “Read” and “Create” permissions on all standard objects in sites except

 A. Products
 B. Price books
 C. Ideas
 D. All of the above


2. Ids can not be identified from which of the following standard ways -

 A. From the Salesforce.com URL when a record is displayed in
 B. From reports
 C. From Formula Fields
 D. Through the web services API i.e. Data Loader


3.Fields marked Always Displayed on page layouts are automatically included on the mini page layout and cannot be removed unless they are removed from the page layout.

 A. True
 B. False


4.Which Feature in Salesforce.com allows managers to see the Data of their Sub-ordinates?

 A. Organization Wide Defaults
 B. Role Hierarchy
 C. Manual Sharing
 D. Apex Sharing
 E. Profiles


5.Custom Lookup Field can be created between Account and Opportunity?

 A. Yes
 B. No



6. Sharing Rules are used to

 A. Restrict the Access to users in Public Groups
 B.6 Extend the Access to users in Public Groups
 C. Restrict the Access to other Developers
 D. Extend the Access to other Developers


7.You cannot define mini page layouts for

 A. Case Layout
 B. Solution Layout
 C. Close Case Layout
 D. Account Layout
 E. User layout



8.Person accounts count against both account and contact storage because the API considers each person account to consist of one account as well as one contact.

 A. True
 B. False


9.Is it possible in Salesforce.com to Stop the Roll Up of Role Hierarchy for Custom Objects?

 A. Yes
 B. No


10.field level access settings inherited from the associated page layout can be changed on the mini page layout itself ?

 A. Yes
 B. No
 C. Depends on the Profile Permissions


Answers :


1. d   |   2. c  |  3. a   |   4. b  |  5.a   |  6. b  |  7. c   | 8. a   | 9. a  |  10. b

1.Is it possible to set the System Fields like Created date to any Date during the Initial Load?

 A. Yes
 B. No
 C. Yes, A Case needs to be raised with Salesforce.com
 D. Yes, Appropriate Profile Permission needs to be given


2. Enabling Visualforce development mode provides you with:

 A. A special development footer on every Visualforce page.
 B. The ability to define new Visualforce pages just by entering a unique URL
 C. Error messages that include more detailed stack traces than what standard users receive
 D. All Of Above


3.What should be done in Field Level security Setting to make a Field Read only to all the Profiles?

 A. Enable Visible and Enable Read-Only
 B. Disable Visible but Enable Read-Only
 C. Enable Visible but Disable Read-Only
 D. Disable Visible and Disable Read-Only


4. Mini page layouts inherit record type and profile associations, related lists, fields, and field access settings from their associated page layout.

 A. True
 B. False


5.  Is it possible in Salesforce.com to Stop the Roll Up of Role Hierarchy for Standard Objects?

 A. Yes
 B. No


6.Divisions do not restrict users’ access to data and are not meant for security purposes.

 A. True
 B. False

7.Standard fields can be made as External Id Fields?

 A. Yes 

 B. No 

8.What is the difference between "View All Data" and "View All" permission available on Profile?

 A. The “View All Data” permissions override sharing settings for all objects in the organization, while the object permissions “View All” override sharing settings for the named object. 

 B. The “View All Data” permissions override sharing settings for the named object., while the object permissions “View All” permissions override sharing settings for all objects in the organization. 

 C. Both Have the Same Functionality 

 D. View All Permission allows User to View the Data whereas View All allows people to view the Setup 

9. What is the difference between 15 and 18 Digit Salesforce.com Id's?

 A. 15 Digit Id is Case Sensitive where as 18 Digit Id is Case Insensitive 

 B. 18 Digit Id is Case Sensitive where as 15 Digit Id is Case Insensitive 

 C. Both are Same 

 D. 15 Digit Id's is no longer used and SFDC now uses 18 Digit Id's 

10. First 3 Char of 15 Digit Id's identify the ?

 A. Records 

 B. Object 

 C. Field 

 D. Application 

 E. Organization 

11.Which is the first step when creating a report?

 A. Select type of report 

 B. Select object on which report needs to be generated 

 C. Select columns to be displayed 

 D. Select report name 

 E. Select the Fields which need to be Summarized 

12.The Status field cannot be updated by approval processes?

 A. True 

 B. False 

Answers :

1. c  |   2. d  |   3. a  |  4. a  |   5.  b  |   6.  a  |   7. b  |   8. a  |   9. a  |   10. b  |  11. b  |   12. a

1.  Approval related history list has all the fields which are present on the Approval layout?


 A. Yes
 B. No


2.True or False - When you delete a lead from a campaign, it deletes the lead record itself.

 A. True
 B. False


3.It is possible for a Page layout to be associated with a Record Type.


 A. True
 B. False


4.Case escalation rules triggered on the last modification will be reset each time a user?


 A. Reads a Case
 B. Edits a Case
 C. Creates a Case
 D. None of the above


5. What is the use of marketing user profile?


 A. User can create campaigns
 B. User can import Leads
 C. User can work in marketing Application
 D. None of the above


6.A group of executives has requested a convenient way to see daily metrics without having to log in to Salesforce. How would a developer accomplish this goal?


 A. Create a Workflow rule that sends a link to the dashboard in an email
 B. Schedule the dashboard for daily refresh and email distribution
 C. The users’ home page layouts to include a dashboard
 D. Create a series of daily recurring events providing the dashboard link

7. How is the expected revenue calculated in the opportunity?

 A. Amount multiplied by the total price of all opportunity line items 

 B. The sales price on any line item times the probability of the opportunity 

 C. Amount multiplied by the probability 

 D. Amount multiplied by the discount percent 

8. A Field hidden from Field Level Security is available from?

 A. Search 

 B. Reports 

 C. Page Layout 

 D. Console 

 E. None of the Above

9. Based solely on the role hierarchy a manager can do all of the following EXCEPT:

 A. View, edit, delete, and transfer his/her and his/her subordinate's records 

 B. Extend sharing on both his/her and his/her subordinate's records 

 C. View all folders his/her subordinate has access to, i.e., Reports, Documents, and Email Templates 

 D. View records his subordinate does not own but can view 

10. Under what circumstances would the sharing button to be enabled on a detail view for a record.

 A. A developer has added the button to the page layout 

 B. When record sharing is enabled in the user profile 

 C. When record sharing is set to public read only or private for the object 

 D. When record sharing is set to public read/write for the object 

Answers :

1  b.  | 2.  b  |  3. a  | 4. b  | 5. a  |  6. b  | 7.  c  |  8. e  |  9. c  | 10 .  c

1. Values on the Converted leads can be edited?

 A. True
 B. False


2. If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record and will be available for reporting?

 A. True
 B. False


3. True or False - Default values are available for standard text fields.

 A. True
 B. False


4. Which of the following is a Precondition for enabling the Territory Management?

 A. Customizable Forecasting
 B. Standard Forecasting
 C. Active Currency
 D. None of the above


5. If you want List of Positions which Dashboards will you use?

 A. Table
 B. Chart
 C. Gauge
 D. Scatter
 E. Metric


6.  A developer has created a time-based workflow that escalates a Lead record 10 days after it has been created if no updates have occurred. What is the best way for the developer to test that the new time based workflow rule is functioning?

 A. Create a new lead record; view the outbound messages queue
 B. Setup the developer for time-based workflow queue; create a new lead record; view the time-based workflow queue
 C. Create a new lead record; view the time-based workflow queue
 D. None of the Above


7.It's possible to view a forecast based on the following:

Territory, Product Family, Date Range, Sales Team
 A. Product Family, Date Range, Sales Team
 B. Territory, Product Family, Date Range
 C. Territory, Product Family, Sales Team
 D. Date Range, Sales Team


8.  Which type of field cannot be universally required?

 A. Lookup
 B. Text
 C. Email
 D. Number


9. When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?

 A. Opportunity Close Date Only
 B. Product Date Only
 C. Schedule Date Only
 D. Commit Date
 E. Opportunity Close Date, Product Date, Schedule Date


10.  What is the use of checking the Marketing User checkbox at the User level?

 A. User can create campaigns
 B. User can import Leads
 C. User can work in marketing Application
 D. User can be assigned marketing manager profile
 E. User can work on Campaign object
 F. None of the above

Answers :

1. b  | 2.  a  | 3.  a  |  4. a  |  5.  a  |  6.  c  |  7. b  |  8.  a  | 9. e  | 10.  b

1.If you have an email campaign and a telemarketing campaign that both influenced the same opportunity, and you designated the email campaign as the primary campaign source, the campaign statistics opportunities fields will be populated for the?

 A. Email Campaign
 B. Telemarketing Campaign
 C. Both Campaigns
 D. Blank

2. True or False - A Record Type may determine the default value of a picklist field.

 A. True
 B. False


3. True or False - It is possible to share a custom object record manually.

 A. True
 B. False


4. True or False - If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application.

 A. True
 B. False



5. True or False - Fields hidden using Field Level Security are subject to Data Validation Rules.

 A. True
 B. False


6. The Opportunity stage related list can be customized to show changes to specific fields on the opportunity?

 A. Yes
 B. No


7. How can a developer get a Custom Object added to the quick create list

 A. Add the object through home page component settings
 B. It is added automatically
 C. Expose a custom tab for the custom object
 D. Enable the quick create on the user profile


8. What minimum level of access is required on account to add a task to it?

 A. Read
 B. Edit
 C. Delete
 D. Any of the above


9.  Which of the following is NOT a step in creating a junction object?

 A. Creating the custom object to serve as the junction object between the two master objects
 B. Creating two master-detail relationships
 C. Customizing the related lists on the page layouts of the two master objects
 D. Creating two lookup relationships


10.  A Workflow Approval process may be used for all of the following objects EXCEPT:

 A. Opportunity
 B. Users
 C. Assets
 D. Contracts


Answers :


1.a  |  2.  a  |  3. a  |  4.  b  |  5. a  |  6. b  |  7. c  |  8.  b   |  9. d  | 10.  b 

1.What is not possible with User object page layout

 A. Add a custom button
 B. Add a custom Link
 C. Add a custom Field
 D. Add an Inline Visual Force Page



2.  Which one does NOT apply to Custom Formula Fields:

 A. Custom Formula Fields can reference other formula fields
 B. Custom Formula Fields can reference standard fields
 C. Custom Formula Fields can reference custom fields
 D. Custom Formula Fields can calculate across objects


3. Automate data load from SFDC at 2:00 AM. How?

 A. Schedule manager of Import Wizard.
 B. CLI of Data Loader
 C. Use Export Scheduler of Data Loader GUI
 D. Use Data Export Service


4. All of the following are allowed when creating an initial submission action for a Workflow Approval process EXCEPT:

 A. Send an email notification
 B. Unlock the record
 C. Create a task
 D. Update a field value


5. Which Custom Object relationship has no effect on security of the related object?

 A. Master-Detail relationship
 B. Lookup relationship
 C. Open relationship
 D. None of the above



6.  Which of the following can NOT be used to customize your Home Page?

 A. Company logo (Image)
 B. Dashboard Snapshot
 C. Custom Links
 D. Custom Formula Field


7. When would a developer not use upsert and external IDs?

 A. To integrate with an external system
 B. To load related records without knowing Salesforce record IDs
 C. To migrate customizations from sandbox to production
 D. All of the above


8. Which of the following features is not available in Professional Edition?

 A. Big Deal Alert
 B. Workflow
 C. Account Sharing Rules
 D. Multi-Currency


9.  Custom Formula fields do NOT support which of the following functional expression?

 A. Adding multiple records together
 B. If/then/else conditional statements
 C. Clickable image buttons
 D. Combine text strings together


10. Within a custom recruiting application, Universal Containers uses a custom Position object to track positions. Positions expire 90 days after they have been approved. A Workflow Rule is in place to send an email to the hiring manager listed on a position 15 days before the expiration date. What will happen if the expiration date of a position is extended by 30 days?

 A. An email will be sent 15 days before the original expiration date
 B. An email will be sent 15 days before the updated expiration date
 C. An email will be sent on the original expiration date
 D. An email will not be sent


11. Which of the following does a Profile control?

 A. Username and Password
 B. Role level access
 C. Read, Create, Edit, and Delete permissions
 D. Sharing rules


Answers :


1. a  |  2.  d  |  3.  b  |  4. b  |  5. b  |  6. d  |  7. c  |  8.  b  |  9.  a  |  10. b  |  11 . c 

1. Salesforce.com recommends setting the sharing to private for the objects on which you grant “Read” access for your site?

 A. True
 B. False


2. On the Candidate object, there is a hover on candidate experience which shows some information. User wants to add additional information in that page. What needs to be done?

 A. User has to change a Mini page layout
 B. User has to change candidate page layout
 C. User has to change a hover record type
 D. User has to change Hover Layout


3.How many Asset records can be imported via Import Wizard?

 A. 500
 B. 5,000
 C. 50,000
 D. Asset Records cannot be imported via Import Wizard


4.If a field is required in the page layout and read only in the field-level security settings then what will happen?

 A. The page layout overrides the field-level security and the field will be required only for the user
 B. The field-level security overrides the page layout and the field will be read only for the user
 C. This case will never arise and if tried an error will be thrown
 D. Both will be over ridden by the Profile level permissions


5. Which of the following objects cannot be imported via the Import Wizard?

 A. Leads
 B. Solution
 C. Cases
 D. Person Accounts


6. Report charts are included in emailed reports.

 A. True
 B. False


7. Can a user create their own Tab Style while creating the Custom Tabs?

 A. Yes
 B. No


8.Due to which reasons analytical snapshot fails?

 A. Source report has been deleted
 B. Running user is inactive
 C. Report has been changed to Matrix report
 D. All of the above


9.Custom Tabs are part of ______ in (Model – View – Controller) Relationship?

 A. Model
 B. View
 C. Controller


10.Formatting of report is maintained when it is exported via Export Details?

 A. True
 B. False


11. Only Customer Portals can be used for self-registration in Salesforce.com Sites

 A. True
 B. False


12. If you schedule a report to run on the 31st day of every month, then the report runs on

 A. Last Day of Every Month
 B. Last Day of those Months which have 31 Days
 C. Last Day of those Months which have 31 Days for rest of the months Report is scheduled on 1st
 D. No such criteria is available for Scheduling


Answers :


1. a  |   2. a  |   3. d  |   4. b  |   5. c  |   6. b  |   7. a  |   8. d  |  9. b  |   10. b  |  11. a  |  12. b

1.Hover Layouts are based on the _______ ?

 A. Page Layout
 B. Mini Page Layout
 C. Console
 D. Hover Layout


2.Can an opportunity that already triggered a Big Deal Alert and then fell below the threshold can trigger a second Big Deal Alert if it crosses that threshold again.

 A. Yes
 B. No


3.Standard fields can be made as External Id Fields?

 A. Yes
 B. No


4.What is the difference between "View All Data" and "View All" permission available on Profile?

 A. The “View All Data” permissions override sharing settings for all objects in the organization, while the object permissions “View All” override sharing settings for the named object.
 B. The “View All Data” permissions override sharing settings for the named object., while the object permissions “View All” permissions override sharing settings for all objects in the organization.
 C. Both Have the Same Functionality
 D. View All Permission allows User to View the Data whereas View All allows people to view the Setup


5. What is the difference between 15 and 18 Digit Salesforce.com Id's?

 A. 15 Digit Id is Case Sensitive where as 18 Digit Id is Case Insensitive
 B. 18 Digit Id is Case Sensitive where as 15 Digit Id is Case Insensitive
 C. Both are Same
 D. 15 Digit Id's is no longer used and SFDC now uses 18 Digit Id's


6. First 3 Char of 15 Digit Id's identify the ?

 A. Records
 B. Object
 C. Field
 D. Application
 E. Organization


7.Which is the first step when creating a report?

 A. Select type of report
 B. Select object on which report needs to be generated
 C. Select columns to be displayed
 D. Select report name
 E. Select the Fields which need to be Summarized

8.The Status field cannot be updated by approval processes?

 A. True
 B. False


9.Is it possible to set the System Fields like Created date to any Date during the Initial Load?

 A. Yes
 B. No
 C. Yes, A Case needs to be raised with Salesforce.com
 D. Yes, Appropriate Profile Permission needs to be given

10. Enabling Visualforce development mode provides you with:

 A. A special development footer on every Visualforce page.
 B. The ability to define new Visualforce pages just by entering a unique URL
 C. Error messages that include more detailed stack traces than what standard users receive
 D. All Of Above


11.What should be done in Field Level security Setting to make a Field Read only to all the Profiles?

 A. Enable Visible and Enable Read-Only
 B. Disable Visible but Enable Read-Only
 C. Enable Visible but Disable Read-Only
 D. Disable Visible and Disable Read-Only


12. Mini page layouts inherit record type and profile associations, related lists, fields, and field access settings from their associated page layout.

 A. True
 B. False


13.  Is it possible in Salesforce.com to Stop the Roll Up of Role Hierarchy for Standard Objects?

 A. Yes
 B. No


14.Divisions do not restrict users’ access to data and are not meant for security purposes.

 A. True
 B. False


15.Person accounts count against both account and contact storage because the API considers each person account to consist of one account as well as one contact.

 A. True
 B. False

Answers :


1. b  | 2. a  | 3. b  | 4. a  |  5.  a  |  6. b  |  7. b  | 8.  a |  9. c  | 10. d \  11 . a  |  12 . a  | 13. b  | 14. a  | 15. a

1.Is it possible in Salesforce.com to Stop the Roll Up of Role Hierarchy for Custom Objects?

 A. Yes
 B. No


2 .field level access settings inherited from the associated page layout can be changed on the mini page layout itself ?

 A. Yes
 B. No
 C. Depends on the Profile Permissions


3. Sharing Rules are used to

 A. Restrict the Access to users in Public Groups
 B. Extend the Access to users in Public Groups
 C. Restrict the Access to other Developers
 D. Extend the Access to other Developers


4.You cannot define mini page layouts for

 A. Case Layout
 B. Solution Layout
 C. Close Case Layout
 D. Account Layout
 E. User layout


5.You can grant “Read” and “Create” permissions on all standard objects in sites except

 A. Products
 B. Price books
 C. Ideas
 D. All of the above


6. Ids can not be identified from which of the following standard ways -

 A. From the Salesforce.com URL when a record is displayed in
 B. From reports
 C. From Formula Fields
 D. Through the web services API i.e. Data Loader


7.Fields marked Always Displayed on page layouts are automatically included on the mini page layout and cannot be removed unless they are removed from the page layout.

 A. True
 B. False


8.Which Feature in Salesforce.com allows managers to see the Data of their Sub-ordinates?


 A. Organization Wide Defaults
 B. Role Hierarchy
 C. Manual Sharing
 D. Apex Sharing
 E. Profiles


9.Custom Lookup Field can be created between Account and Opportunity?
 A. Yes
 B. No

10. Custom objects in sites have which kind of permission?

 A. Read Only 

 B. Read and Create 

 C. Read, Create and Edit 

 D. Read, Create, Edit and Delete 

Answers :


1. a  |   2.  b  |   3. b  |  4.  c  |   5.  d  |  6.  c |  7.  a  |   8.  b |   9. a  |  10. d

1.Which function records the database operations, system processes, and errors that occur when executing a transaction or while running unit tests?

A. System Log
B. Debug Log
C. Monitoring
D. Setup Audit Trail


2. Dated Exchange Rates are not used for?

A. Forecasting
B. Opportunities
C. Opportunity products
D. Opportunity product schedules


3. A user has Read only Access to the account, will he be able to attach the File in the Attachment related list on a record?

A. Yes
B. No
C. Yes,If the file is less then 5 MB
D. Yes, if file is more than 5 MB .


4. After creating a custom report type, can the user change the Primary object associated with that Report Type?

A. Yes
B. No
C. Depends on the Profile Permissions
D. No Concept of Primary Object in Custom Report Type


5. Which of the following is not true regarding Custom Summary Formula fields?

A. Summary formula can reference another summary formula
B. When fields are deleted, they are also deleted from the summary formulas that reference them
C. One can have 5 Custom Summary Formulas on a report
D. The summary types Sum, Largest Value, Smallest Value, and Average are not available for use with the Record Count Field


6. To deploy a piece of code from sandbox to Production, What percentage of test coverage is necessary?

 A. 25
 B. 50
 C. 75
 D. 100


7.For dynamic dashboards, Running user can be set as the logged-in user?

A. True
B. False


8.Default values can be set on the Dependent Picklist Fields?

A. True
B. False


9.Roll-up summary and formula fields are always read only on detail pages and not available on edit pages?

A. True
B. False
C. Only applicable to Roll-up Summary Fields
D. Only applicable to Formula Fields


10.The Size Limit of Attachments in SFDC is?

A. 5MB
B. 10MB
C. 15MB
D. 20MB
E. No Such Limit


11. Dynamic Dashboards can have a Scheduled Refresh?

A. True
B. False


12.Standard reports parameters (Available Fields, Criteria, time Frame) be changed and saved in the same Standard Report?

A. True
B. False


13.How do you enable the multi Currency Feature in Salesforce.com?

A. Enable it from the Sidebar component of Setup
B. Enable it from the profiles
C. Enable it from going in to the Currency Tab
D. Enable it by raising a case with salesforce.com



14. Standard fiscal years can start on the first day of any month of the year?

 A. True
 B. False


Answers :


1. b  |  2.  a   |  3.  b   |  4.  b   | 5. a   | 6.  c   |  7.  a   | 8.  b   |  9.a   | 10. a  |  11.  b   | 12 . b  | 13. d | 14. a