Salesforce is the most powerful suite of Cloud applications offering greater insights at Sales, Services and Marketing modules of CRM. While a huge number of candidates are expected to appear for Salesforce Certification in 2016, the following questions will help evaluate your basics and perform well.
Ø What is the difference between Force.com and Salesforce.com?
Force.com is the PaaS vertical that forms the foundation for the code, database fetching and UI development. Salesforce.com, being a superset is the SaaS vertical referring to the CRM functionality (Sales, Services & Marketing).
Ø What is the difference between isNull and isBlank?
IsBlank () is a function that checks if an expression has a value or not. It returns TRUE if there is no value else False. It supports all fields’ type including Text.
IsNull () delivers similar functionality with a difference it supports Number fields only.
Ø Explain different relationships in SFDC.
Lookup Relationship
Lookup relationship links up two objects and up to 25 such objects can be linked. Parent fields are not mandatory here and they can be multiple layers deep. Addition to it there is no impact on security or deletion.
Master-Detail Relationship Master-Detail Relationship has to be a Parent-Child relationship only where Master denotes the Parent and Detail as the child. It can link up to 2 objects and deleting a Parent field automatically deletes Child field. A child in one relationship can’t be the parent in any other relationship.
Ø What is the difference between SOQL and SOSL?
SOQL – Salesforce Object Query Language
Can search one object at a time only
Can be used in Triggers and Classes
DML operations can be performed
All types of fields included
SOSL – Salesforce Object Search Language
Can search multiple objects at a time
Can’t be used with Triggers
DML operations can’t be performed
Works only for email, text and phone types
Ø How many reports types are there in Salesforce?
There are 4 types of reports in Salesforce that are used to summarize object information
Tabular Report – for displaying grand total in Table format
Matrix Report – Grouping based on Rows and Columns
Summary Report – Grouping done based on Columns only
Joined Reports – Joining two or more reports
Ø What is Audit Trail?
Audit Trail is a function that helps track all the changes performed by different administrators to the Organization in the past 6 months. It covers details such as
Date of changes made
Username that made the changes
Details of the changes made
Ø What Workflow actions can be performed in Salesforce?
Following actions can be performed –Email Alert – Email alerts can be triggered through a template developed by the Workflow rule and thus send out a list of recipients.Field Update – Workflow actions to automatically update the value of a field. This could be a calculated value, blank or populate a specific value.Task – Allows assigning a task to a user specifying Subject, Status, Priority and Due Date.Outbound message – It triggers a specific information or message shooting to external services via SOAP messages.
Ø What is the Permission Set?
Permission Set can be used to grant extended access to a user or more without changing their profiles.
Object settings for Tab, Object permissions and Field permissions
Access to Apex class
System permissions
Visualforce access
Ø What is a Dashboard? What are the different components?
A Dashboard is the page to view reports. Up to 20 multiple reports can be analyzed in a Dashboard.
Chart – For graphical representation
Gauge – For depicting some value within a range of values
Metric -For key values
Visual Page – For creating custom components and display values
Custom S Control – For displaying content in a Browser such as Excel files, Java Applet, ActiveX Control etc.
Ø What are Dependent Fields?
Dependent Fields can be attached with filters. That is, a condition can be set for displaying the value in a field for example > 100 etc. This was just a glimpse of important Salesforce Interview Questions. It is an extensive platform and calls for a complete course to achieve expertise.Stay in touch for more valuable feeds.
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